PBM Helpdesk

PharmaPlus offers a comprehensive built-in helpdesk for you as well as your clients. The helpdesk has a network of pharmacy technicians and pharmacists who can help pharmacies and its members understand their benefits. The helpdesk for your clients allows you to answer their queries.

Our helpdesk services include:

  • Ability to install member databases of any size at low costs
  • Need-based, customer-oriented member enrollment into the claims processing system
  • Quicker responses and greater control over member administration
  • Multiple language settings — including Spanish — to expand the reach of your PBM healthcare
  • Customizable management options for:
    • Prior authorizations
    • Overrides
    • Universal claim forms (UCFs)
  • Direct member reimbursements (DMRs)

Features

Pharmacy Claims Processing

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Pharmacy Benefits Configuration

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Network of Pharmacies

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Administration & Maintenance

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